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Managing Services

Lovelock , Christopher H .

Managing Services - 2nd ed. - New Jersey : Prentice Hall , 1992 . - 472 p . : Charts , Graphs ; 23 cm

ISBN: 0135615720

Subjects--Topical Terms:
Human Resource Management

Subjects--Index Terms: Human Resource Management Managing Services Customer Service Human Dimension Service Quality

Dewey Class. No.: 658.3 / LOV

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