| 000 | 00446nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 231217s9999 xx 000 0 und d | ||
| 040 |
_bEng _aIBSLLIB |
||
| 041 | _hEng | ||
| 082 | _a658.84 | ||
| 100 | _a"Wellington, P." | ||
| 245 | 0 |
_aKaizen strategies for customer care/ _cP.Wellington |
|
| 260 |
_aLondon: _b"Pitman," _c1995 |
||
| 300 | _a23p. | ||
| 653 | _acustomer care | ||
| 999 |
_c17070 _d17070 |
||
| 003 | IBSLLIB | ||
| 005 | 20240204133124.0 | ||
| 942 |
_3BK _cBook |
||