| 000 | 00587nam a2200229Ia 4500 | ||
|---|---|---|---|
| 003 | IBSLLIB | ||
| 005 | 20250628153958.0 | ||
| 008 | 231217s9999 xx 000 0 und d | ||
| 020 | _a8178081423 | ||
| 040 |
_beng _aIBSLLIB |
||
| 041 | _hEng | ||
| 082 |
_a658.84 _2WEL |
||
| 100 | _aWellington , Patricia | ||
| 245 | 0 | _aKaizen Strategies for Customer Care | |
| 260 |
_aLondon : _bPitman , _c1995 . |
||
| 300 |
_a239 p . ; _c24 cm |
||
| 650 | _aMarketing Management | ||
| 653 | _aMarketing Management | ||
| 653 | _aCustomer Care | ||
| 653 | _aResearch Methods | ||
| 942 | _cBK | ||
| 999 |
_c17069 _d17069 |
||