| 000 | 00695nam a2200253Ia 4500 | ||
|---|---|---|---|
| 003 | IBSLLIB | ||
| 005 | 20250609120403.0 | ||
| 008 | 231217s9999 xx 000 0 und d | ||
| 020 | _a9780749442415 | ||
| 040 |
_beng _aIBSLLIB |
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| 041 | _hEng | ||
| 082 |
_a658.8 _bNEW |
||
| 100 | _aNewell , Frederick | ||
| 245 | 0 |
_aWhy CRM Doesnt Work : _cHow to Win By Letting Customers Manage the Relationship |
|
| 260 |
_aNew Delhi : _bKogan Page , _c2004 . |
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| 300 |
_a263 P . ; _c23 cm |
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| 650 | _aMarketing Management | ||
| 653 | _aMarketing Management | ||
| 653 | _aTechnology | ||
| 653 | _aRelationships | ||
| 653 | _aDatabase | ||
| 653 | _aCustomer Service | ||
| 942 | _cBK | ||
| 999 |
_c17003 _d17003 |
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