TY  - BOOK
AU  - Jones , Neil Russell
TI  - Marketing , Sales and Customer Service 
SN  - 0852976909
U1  - 658.8 
PY  - 2003///
CY  -  Kent
PB  - IFS , 
KW  - Marketing
KW  - Sales
KW  - Customer Service
KW  - Marketing Elements
KW  - Market Research
KW  - Pricing
KW  - Campaign Management
ER  -