TY  - BOOK
AU  - Lucas , Robert W 
TI  - Customer Service 
SN  - 9781259025679
U1  - 658.8 
PY  - 2012///
CY  - New Delhi
PB  - Tata McGraw Hill
KW  - Marketing
KW  - Customer Service
KW  - Skills for Success
KW  - Customer Relationship
ER  -