"Nykamp, M." <br/><br/>
The customer differential / 
M. Nykamp 
 - New Delhi:  "BPI India,"  2012 
 - 212p. 
<br/><br/><label>ISBN: </label>978 818 497 528 4 
<br/><br/><label>Subjects--Index Terms: </label>Customer relationship managementCRM 
<br/><br/><label>Dewey Class. No.: </label>658.84