TY  - BOOK
AU  - Armstrong , Michael
TI  - Managing Activities 
SN  - 9780852927816
U1  - 658 ARM
PY  - 2002///
CY  - London
PB  - "Chartered institute of personnel and development
KW  - General Management
KW  - Managing Activities
KW  - Work Environment
KW  - Customer Care
KW  - Change Management
ER  -