Mukherjee , P.N .  <br/><br/>
Total Quality Management 

 - New Delhi :  Prentice Hall ,  2006 . 
 - 418 p . :  Charts , Graphs ;   23 cm  
<br/><br/><label>ISBN: </label>9788120330566 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Credit Management
<br/><br/><label>Subjects--Index Terms: </label>Credit Management  Total Quality Management  Customer Satisfaction  Housekeeping