TY  - BOOK
AU  - Lilley , Roy 
TI  - Dealing With Difficult People
SN  - 9788175543133
U1  - 658.3 
PY  - 2008///
CY  - New Delhi
PB  - Kogan Page
KW  - Human Resource Management
KW  - Human Relations
KW  - Customer
ER  -