TY  - BOOK
AU  - Heizer , Jay H . 
AU  - Nathan , Jay 
TI  - Cases in Total Quality Management
SN  - 9789812435057
U1  - 658.5 
PY  - 1998///
CY  - Australia
PB  - Thomson
KW  - Production and operations management
KW  - Quality Management
KW  - Learning Quality Techniques
KW  - Medical Center
KW  - Microsoft Ireland
ER  -