Wellington , Patricia  <br/><br/>
Kaizen Strategies for Customer Care 

 - London :  Pitman ,  1995 . 
 - 239 p . ;   24 cm 
<br/><br/><label>ISBN: </label>8178081423 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing Management
<br/><br/><label>Subjects--Index Terms: </label>Marketing Management  Customer Care Research Methods  
<br/><br/><label>Dewey Class. No.: </label>658.84