TY  - BOOK
AU  - Watkins , Charley 
TI  - Marketing Sales and Customer Services
SN  - 0852975112
U1  - 658.8 
PY  - 2002///
CY  - UK
PB  - CIB
KW  - Marketing Management
KW  - Customer Service
KW  - Relationship
KW  - Corporate Services
ER  -