TY  - BOOK
AU  - Gosney , John W 
AU  - T.P. Gosney
TI  - Customer Relationship Management Essentials
SN  - 9788120318090
U1  - 658.8 
PY  - 2001///
CY  - New Delhi
PB  - Prentice Hall
KW  - Marketing Management
KW  - Customer relationship
KW  - Economy Business
ER  -