Harvard business review on customer relashionship management 

 - America :  Harvard Business School Press ,  2001 . 
 - 192 p . :  charts , Graphs ;   21 cm  
<br/><br/><label>ISBN: </label>9781578516995 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing Management 
<br/><br/><label>Subjects--Index Terms: </label>Marketing  HBR  Customer Relationship 
<br/><br/><label>Dewey Class. No.: </label>658.8  / HAR