TY  - BOOK
AU  - Lovelock , Christopher H . 
TI  - Managing Services 
SN  - 0135615720
U1  - 658.3 
PY  - 1992///
CY  - New Jersey
PB  - Prentice Hall
KW  - Human Resource Management
KW  - Managing Services
KW  - Customer Service
KW  - Human Dimension
KW  - Service Quality
ER  -