Lovelock , Christopher H .  <br/><br/>
Managing Services  

 - 2nd ed.  
 - New Jersey :  Prentice Hall ,  1992 . 
 - 472 p . :  Charts , Graphs ;   23 cm  
<br/><br/><label>ISBN: </label>0135615720 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Human Resource Management 
<br/><br/><label>Subjects--Index Terms: </label>Human Resource Management  Managing Services  Customer Service  Human Dimension  Service Quality 
<br/><br/><label>Dewey Class. No.: </label>658.3  / LOV